Legal

At Booker AI, we take privacy seriously. This Privacy Policy explains how we collect, use, store, and protect information in connection with our AI voice agent and related services.

Information We Collect

We may collect information provided by you or generated through use of our services, including but not limited to:

• Business contact information
• Call recordings, call transcripts, and call metadata
• Appointment details and customer communications
• Usage and performance data

How We Use Information

We use collected information to:

• Provide, operate, and improve our services
• Process transactions and usage-based billing
• Generate call summaries, transcripts, and analytics
• Monitor performance, reliability, and system quality
• Provide customer support and respond to inquiries

AI Processing & Third Parties

Our services involve automated and AI-based processing of communications. We may use trusted third-party service providers (such as telephony, transcription, AI, hosting, and payment processors) to deliver our services. These providers process data only as necessary to perform their services.

Call Recording & Consent

Client is responsible for providing any legally required disclosures or obtaining consent for call recording and AI processing. Booker AI does not provide legal advice regarding compliance obligations.

Data Retention

We retain data only for as long as reasonably necessary to provide the services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

You may request access to, correction of, or deletion of your information, subject to applicable law.

By using Booker AI's services, you agree to these Terms & Conditions.

Use of Services

You may use the services only for lawful business purposes. You are responsible for how AI-generated outputs are used and for ensuring compliance with applicable laws and regulations.

AI Limitations

AI systems are probabilistic and may produce errors, omissions, or unexpected results. Booker AI does not guarantee accuracy, availability, or business outcomes.

Billing

Services may include fixed subscription fees and usage-based charges. Usage fees are calculated based on actual system usage and billed in arrears unless otherwise agreed.

No Guarantee

Booker AI does not guarantee revenue, lead volume, bookings, or business performance.

Suspension & Termination

We reserve the right to suspend or terminate services for nonpayment, misuse, or legal risk.

Limitation of Liability

To the maximum extent permitted by law, Booker AI shall not be liable for indirect, incidental, or consequential damages. Total liability shall not exceed the fees paid in the preceding one (1) month.

Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania.

Booker AI implements reasonable, industry-standard safeguards designed to protect customer data.

Encryption

Data in transit is encrypted using TLS 1.3. Data at rest is encrypted using AES-256 or equivalent standards.

Infrastructure

Our infrastructure is hosted with reputable cloud providers that maintain recognized security certifications. We use layered defenses including firewalls, monitoring, and access controls.

Access Controls

Access to customer data is restricted to authorized personnel with a legitimate business need and is logged and monitored.

Incident Response

We maintain an incident response process and will notify affected customers of a confirmed security incident as required by law.

No Absolute Guarantee

While we take security seriously, no system can be guaranteed to be completely secure.